Privacy Policy

At Tough Cookies we are committed to protecting your privacy. 

Information we gather from you is safe.   We will ask for several pieces of information in order to process your order.  The information includes but is not limited to: your billing address, shipping address, phone number, credit card information, and email address.

Billing and Shipping Addresses
There are certain pieces of information we must acquire from you to process your order. Your billing and shipping addresses will not be sold to a 3rd party at anytime.  We do routinely add this information to our mailing list allowing us to notify you of sales and opportunities at both our retail and web locations.  If you would like to be removed from these lists, simply email us at shannon@shoptoughcookies.com to request your immediate removal from one or both lists.

Email Address
Your email address is required to inform you of the status of your order. Your email address will not be sold to a 3rd party.  We do routinely add this information to our mailing list allowing us to notify you of sales and opportunities at both our retail and web locations.  If you would like to be removed from these lists, simply email us at shannon@shoptoughcookies.com to request your immediate removal from one or both lists.

Links
Tough Cookies may offer links to other websites that we feel our customers would like to see.  We are not responsible for the content on these sites or their privacy policies/procedures.  Please review their privacy policies before releasing your personal information to them.

We use the encrypted SSL (Secure Sockets Layer) protocol to ensure that all credit card transactions are safe and secure.

At Tough Cookies, we value your privacy and security.  Because of this, we want to warn you about “phishing.”  "Phishing" is a scam designed to steal your personal information.  If you receive an email that looks like it is from us asking you for your personal information, do not respond. We will never request your credit card information or other personal information through email.

We may make changes and updates to this policy from time to time.  Please take the time to check back here to view any changes.

If you have any questions about our privacy policy, please call us at 818.990.0972 Tuesday – Sunday 10am-5pm PST, or email us at shannon@shoptoughcookies.com.  We will respond as soon as possible.